FAQ

Following a complete assessment, possible treatment options to assist your pain and condition will be discussed with you. These may include manual therapy, including soft tissue massage, joint mobilisations or manipulation, exercise rehabilitation, acupuncture or ultrasound. If you require an onward referral for further investigations then this will also be discussed with you and your GP.

Physiotherapy can assist with back and neck pain, tension headaches, whiplash injuries usually caused by road traffic accidents or work related disorders, for example repetitive strain injury (RSI). Physiotherapy can also assist with muscle and ligament problems, for example tennis elbow, sprained ankles, weakness and stiffness after fractures or other injuries, carpal tunnel syndrome or sports relates injuried for both professional and amateur athletes. If you are suffering with more specific injuries including groin, hip, knee, foot or shin problems caused by either an acute or over use event then we will be able to assist you. Physiotherapy can also assist with postural related problems that result in pain and discomfort or a reduction in mobility or strength following surgery.

Physiotherapy can assist with back and neck pain, tension headaches, whiplash injuries usually caused by road traffic accidents or work related disorders, for example repetitive strain injury (RSI). Physiotherapy can also assit with muscle and ligament problems, for example tennis elbow, sprained ankles, weakness and stiffness after fractures or other injuries, carpal tunnel syndrome or sports relates injuried for both professional and amateur athletes. If you are suffering with more specific injuries including groin, hip, knee, foot or shin problems caused by either an acute or over use event then we will be able to assist you. Physiotherapy can also assist with postural related problems that result in pain and discomfort or a reduction in mobility or strength following surgery.
Majority of our clients visit us in the clinic in Summertown to receive treatment but we do also offer both physiotherapy and sports massage in your own home. Our home visits are usually reserved for those with reduced mobility but we would be happy to discuss your needs further to ascertain whether a home visit is appropriate. Home visits are priced differently to our clinic based therapy and therefore please visit our pricing page to receive further information.
No, this is not necessary. As TOPS is a private clinic you can self-refer yourself to access physiotherapy for treatment and advice with aches, pains and injuries. If we feel you need to see your GP or any other specialist then we will recommend this during your treatment. However if you are cliaming through private medical insurance, they sometimes require you to see your GP before they authorise treatment – please discuss with your insurance company as to whether this applies to you.
All of TOPS physiotherapists are fully qualified having undertaken a BSc in Physiotherapy to become recognised and registered with the Health and Care Professions Council. All of our physiotherapists undertake regular continual professional development and are registered with The Chartered Society of Physiotherapy, the regulatory body of the profession. Many of our physiotherapists have also undertaken or are undertaking post graduate MSc programmes in their specialities, leading to accreditation with recognised professional bodies.
Sports massage therapy uses firm pressure to reach deep into muscle tissues aiming to loosen up tight muscles. Sports massage is not just limited to sports people as it may also benefit pain in the back, neck or other areas of the body caused by daily stresses and strains. Sports massage may be used as a preventative therapy to injury, as corrective therapy to an injury during rehabilitation or as a sports specific therapy when training for an event. It aims to improve muscle flexibility which ensures your joints and muscles achieve better performance and prevent muscular and joint injury.
Physiotherapy aims to assist the body’s recovery following injury, illness or surgery and can also help with back pain, neck pain, sprains or joint and muscle problems. Physiotherapy is apporpriate if you are struggling with a pain that is not improving and is causing you to have difficulties with work, carrying out your normal activities or is disturbing your sleep. If you are suffering with an injury through sport, work or an accident, or require rehabilitation following surgery then physiotherapy may also be able to assist you.
We provide all mats and equipment for our group exercise classes and therefore you only have to bring yourself and some energy! We encourage both yoga and pilates is practised daily away from the classes and therefore you may wish to purchase your own mat which we do stock at the clinic. We encourage you to wear loose fitting comfortable clothes that you are happy to move and exercise in.
We accept cash, cheques and all debit and all credit cards including American Express. We ask that you pay after every visit.
We are recognised by and work with all major insurance providers and are registered with both BUPA and AXA-PPP. We are happy to invoice your insurance company directly but for certain insurance companies, we ask you to pay for your treatment and we will provide you with an invoice receipt that you can use to claim against your insurance. BUPA patients have to contact BUPA directly to gain a pre-authorisation number that will allow you to access physiotherapy.

Please note that prices quoted on our website are for patients who settle their own accounts and for all privately insured patients except BUPA patients, who have a separate fee structure negotiated between BUPA and the clinic.

After filling out a short form so that we can learn a little more about you, you will be greeted by your therapist who will conduct your assessment. The assessment will aim to identify the cause of your symptoms through a discussion and a thorough examination of the areas involved. The findings will then be explained to you and the therapist will discuss and implement an appropriate treatment plan that will aim to consider you as an individual, your lifetyle and the goals you wish to achieve. This initial session could last 45 minutes to an hour.
For us to be able to conduct a thorough assessment and treatment we need to be able to access the part of the body that is troubling you. Therefore it is a good idea to wear shorts for a lower limb problem or a vest for an upper body problem. If it is a spinal problem then you may be asked to undress to your underwear so as to be able to assess and treat the area effectively.
We are regularly asked what the difference between Yoga and Pilates is, as they both focus upon strength, flexibility and posture. Our answer would be it is how they achieve this and a personal preference on what exercise suits you best. In brief, Pilates exercises are repeated movements while yoga has more of a focus upon sustained posture holds.
We hope to exceed your expectations in both customer and clinical service, however we are aware that this is not always the case and we do welcome all feedback. Therefore if you are unhappy or feel the need to complain then please do not hesitate to contact the clinic and you will be directed as to how to do this.

TOPS Physiotherapy, Yoga & Pilates