Terms and Conditions

The Oxford Physiotherapy Service Limited is a registered company in England and Wales, Registration No 08204436.

The registered address is Unit 1 29 Grove Street, Oxford OX2 7JT.

The Oxford Physiotherapy Service (TOPS) provides Musculoskeletal therapy, Pilates and Yoga rehabilitation services within the independent health sector. Appointment sessions and classes are performed by qualified, registered and insured therapists and instructors.  TOPS physiotherapists are fully qualified to become registered with the Health and Care Professions Council and The Chartered Society of Physiotherapy, the regulatory body of the profession.

Appointment Cancellations

When an appointment is scheduled, this allotted period of time is held exclusively for the patient. We therefore require 24 hours’ notice to re-schedule or cancel appointments to avoid incurring a cancellation fee up to the full cost of the booked appointment. Reminder texts/emails are sent to reduce the chance of you missing your appointment. Most insurance companies do not pay cancellation charges and therefore patients will be invoiced for these directly.

Appointment Payments

TOPS accepts cash, cheques and all debit/credit cards including American Express. Payment for sessions must be settled at the end of the appointment unless you have pre-authorised treatment with an approved third party.

Discounts Offered

Discounts are offered to full time students for Physiotherapy and Sports Massage appointments throughout the week and at all three locations, except on Saturdays. Corporate discounts are available on request. For further information please contact TOPS.


TOPS is recognised by and works with all major insurance providers. It is the patient’s responsibility to ensure private medical insurance cover is adequate to pay for treatment. We ask patients to contact their insurance company before commencing treatment to clarify any restrictions on their policy and to gain a pre-authorisation number that will allow you to access physiotherapy. Should any claim be declined in whole or in part, the patient is required to pay the outstanding balance in full.

Pilates & Yoga Classes

Classes can be booked as individual as well as multiple sessions within a term. Details of class dates and times may vary from time to time and are published on the website or are available from reception. TOPS reserves the right to change or cancel classes at its discretion, and will endeavour to give clients as much notice as is reasonably possible. The online class schedule will aim to be accurate as possible but is subject to change.

All class bookings must be paid for in full prior to participation. Blocks of classes are valid for 3 months and are non-refundable, non-transferable and non-extendable. Class cancellations may be subject to a cancellation fee equal to the cost of the class. If you purchased a block of classes then a class credit will be deducted if you fail to notify TOPS or cancel your booking online within 24 hours of the class. If you have not arrived by the time the class has started your space may be opened up to allow drop ins and this will be treated as a late cancellation. If you book online and do not attend a class 3 times over a month period, the option to book online will be suspended for a month.

Each client agrees to familiarise themselves with what classes they are fit to participate in and clients should refer to the website or speak to reception for further information. Clients are advised not to undertake any physical activities without first seeking medical advice if they have any concerns over their physical condition. Clients are responsible for informing TOPS class instructors of any change to their health that may impact their ability to participate.


The information contained on this website is intended for general information purposes only and to to inform the reader of TOPS services. Whilst TOPS has made all reasonable efforts to ensure that the contents of the website are accurate in all material respects, it is not intended to be comprehensive or to constitute professional medical advice. Users should contact TOPS directly for advice concerning specific matters. TOPS accepts no responsibility for loss which may arise from accessing or reliance on information contained on this website. Parts of the website may link to external internet sites and therefore TOPS is not responsible for the content of any external internet sites.

Data Protection

All data will be handled in accordance with the Data Protection Act 1988. Medical records are stored electronically and accessed only by authorised personnel. Disclosure of information may be made to appropriate health professionals, such as your GP. It is common practice to write to your GP and/or referring specialist, if you do not want this to happen please notify us on the patient registration form. Patients have the right to access information held about them. To obtain this information, or if you have any concerns about data protection please contact TOPS. In 2015, TOPS partnered with Oxford Sports Physio & Pilates specifically at The University Club location and Oxford Pilates Studio in Summertown. What this means to you is that we share the same diary and payment management system for appointments and classes. The benefit of this being is that you can be seen by multiple practitioners and instructors over our different Oxford locations however it is important for you to understand that your data is therefore shared between these organisations.


General enquiries can be made by telephone (01865 311686) or email to hello@oxphys.co.uk. You can also contact us via our website enquiry form however you agree to make only genuine enquiries for you or for other persons for whom you are authorised to act.


TOPS takes all reasonable steps to protect your personal information. Personal information may be transmitted to your email address unless you request differently. Whilst TOPS makes every effort to ensure its internet infrastructure is secure, email can be unsafe and TOPS can take no responsibility for transmitting data electronically. If you currently receive our newsletter information and wish to cancel then please email us.

TOPS Physio – Physiotherapy clinics Oxford