The

 Oxford

 Physiotherapy

 Service

 

Enquiries & Appointments 

Tel. 01865 311686 

About Us
 First Visit & Cost
Contact

 

Summary of results of patient satisfaction survey taken during October & November 2011

 

 

* 65% of initial appointments are made with 2 working days of contact.

We asked for a score from 1 to 10 for ...
Overall Score
Efficiency of dealing with their enquiry?
9.4
Convenience of appointment time?
 9.6*
Clarity of directions on how to find us?
8.2
The ease of parking and access?
7.3
Greeted in a warm & friendly manner?
9.5
Comfort of waiting factilities?
9.5
Treatment given on time?
9.6
Explanation of diagnosis?
9.6
Explanation of treatment?
9.7
Effectiveness of treatment?
9.5
Overall view of practice?
9.7
Willingness to recommend practice?
10.0

          Some patient comments from our survey.....

  • "Great overall service"
  • "Very happy with my treatment"   
  • "Overall very impressed with the clinic and am very happy with the results I got with your help!"
  • "I started with Joy & Jean many years ago. I came to see Gemma when I fell downstairs and I was very pleased to be given an appointment straight away. Fortunately my notes were still kept on file, despite not having been here since 2004"
  • "I have been to the practice before and have always found the treatment & general administration to a high professional standard. I was very impressed with Katie"
  • "Nicola was extreemly efficient in her assessment of my injury and the treatment she prescribed helped me feel much better within a couple of days"

          Did you know?.....

  • We now offer early morning, late evening and Saturday morning appointments.
  • We always value feedback to help us improve our service to patients.
  • Patients scored 9.5 for effectivness of treatment; we shall strive for full 10!
  • All patients scored a full 10 when asked if they would recommend the practice;   we look forward to helping you!